Once your order has been successfully placed, you will receive a confirmation email from us within the next 24 hours. This email may end up in your spam folder, so please check there as well. Typo in the email? Feel free to contact us via our contact form.

You can also place your order with us as a guest without any problems. You are free to choose whether or not to register with us. However, registering will make the ordering process much easier for you.

As a rule, you can cancel your order as long as it has not yet been shipped. The best way to do this is to contact the support team using the contact form. We will try to respond as quickly as possible and process your request. Please check your spam folder from time to time to make sure the email hasn't accidentally ended up there.

We apologize if your order arrived damaged. Please contact us as soon as possible using our contact form. There you can select the relevant topic and provide us with all the necessary information about the defective item (description of the damage, photos of the damaged item).

If the product was already damaged at the time of delivery, please also provide a photo of the package to document its condition at the time of delivery. It is up to you whether you accept the package; you can also refuse it and have it returned. Complaints about packages that were already damaged at the time of delivery must be submitted within 7 days of the delivery date.

If we cannot prove and verify that you have actually received a damaged product, we will unfortunately not be able to exchange the product or refund the amount.

Once we have received the above information, we will immediately look into the matter and try to resolve the issue to your satisfaction.

Shopping cart reservations are a difficult topic, so perhaps a brief explanation of the background would be helpful: With shopping cart reservations, customers may add a large quantity of goods to their shopping cart and then not complete the purchase. This would mean that customers who actually want to buy the goods would not be able to add them to their shopping cart at first. We think this is unfair to you, so we have deliberately decided against it.

If you have completed your order using a customer account, you can view the production progress directly by logging into your customer account and accessing your order.
If you do not have a customer account and have pre-ordered as a guest, we will also communicate updates under “Delivery time” for the respective pre-ordered product.

Customer requests are listened to and are regularly discussed as part of collection and annual planning. Of course, it is also our goal to expand the product range in the future. Rest assured that we are working every day to become even better!

We provide the model reference for each piece on our website. We describe the exact size range so you can use this as a guide. Otherwise, you can always ask our team members on social media for advice. If you are still unsure, you can contact OACE via Instagram or email. Our team will then give you a size recommendation.

Rest assured that we work daily to perfect our annual planning and always incorporate customer feedback into internal consultations. As soon as new collections arrive, we will communicate this in advance in a timely manner.

If you cannot find the package at the drop-off point or at your neighbors' houses, we must assume that it has been stolen and file a claim. Please write to us using our contact form so that we can help you with your request. Please note the following information in advance: If you have specified a preferred location, a storage agreement has been entered into with DHL in this case, which means that we are unfortunately unable to file an investigation request. In this case, you as the customer are liable.

Unfortunately, we cannot change orders for accounting and logistical reasons. In this case, you will need to place a separate order for the desired items. You can find more information under “Gift Certificates” in the FAQ.

Please always turn the laundry inside out and wash at 30 degrees. This minimizes potential damage to the surface and logo. A color catcher in your washing machine can also protect against potential discoloration. You are also welcome to remove the pads from your bra so that they last longer and retain their shape. You can find more information on the product detail page under “Material and washing instructions.”

All payment methods are listed in the footer of www.oace.shop. These include the following options:

• Shopify Payments: Visa, Mastercard, Maestro
• Sofortüberweisung
• Klarna invoice
• PayPal Express Checkout: PayPal, credit card
• Shop Pay, Google Pay, Apple Pay
• eps transfer, Ideal, Bancontact

Is your preferred payment method not listed? Please contact us using the contact form so that we can forward your request internally for consideration.

As soon as your package is on its way, you will receive a shipping confirmation including a tracking number by email. This means that you will not receive a separate email after payment has been received. Once payment has been received, your order will be processed and your package will be ready within the next few business days.

If you made a mistake when placing your order, please contact our support team via our contact form so that we can correct it for future orders.

Yes, we usually ship within 1-5 business days. During busy periods, we adjust the shipping time for individual items on our website. If your question relates to a pre-order, payment must also be made immediately, as we purchase the corresponding amount of fabric and order the paid goods based on paid orders. If no payment has been received after 14 days, the order will be canceled without further contact. Klarna invoices are an exception to this rule.

• Germany EUR 3.49
• (free shipping for orders over EUR 120)
• Austria EUR 6.49
• Switzerland, Liechtenstein EUR 9.90
• All other countries in the EU + UK EUR 7.90
• Rest of the world EUR 14.90

Your package will be shipped with the transport company DHL.

We are happy to change your address, provided that your order has not yet been paid for and shipped. To do so, please write to us using our contact form. If it is too late to make a change, we can still take it into account for future orders in your customer account.

Simply enter the desired address changes in the form.

Oace can deliver to packing stations, but this is only done via DHL.
It is also possible to have your package delivered to your workplace. Please ensure that the company name is written on the delivery address and that it is marked “for the attention of.”

Unless expressly stated otherwise in the product description, all items we offer are ready for immediate shipment. Shipping takes place within 1-5 business days. Delivery within Germany takes place within 2-10 business days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer, and for all other payment methods, on the day after the contract is concluded. If the end of the delivery period falls on a Saturday, Sunday, or public holiday at the delivery location, the delivery period ends on the next business day.
As soon as your package is on its way, you will receive an email with the tracking number. Pre-orders usually take 8-10 weeks (fabric purchase, production, export, quality control, shipping).

In the unlikely event that you have not received your product, please contact us using the contact form with the subject line “Item not received” or “General inquiry.”
You can track your order at any time using the shipping information provided in the email you received.

If you place an order outside the EU (e.g., Switzerland and the UK) and unforeseen additional costs arise in connection with customs clearance, these must be paid by you.
As the amount of the fees depends on the items ordered, the fees may vary accordingly. If you have any questions about customs fees, please contact customs directly.

Detailed care instructions are printed on the care label of the desired items. In principle, however, gentle handling should always be ensured. We can also give you the following recommendations:

• The first wash should primarily be done separately
• Always wash and iron inside out
• Wash with similar colors
• Do not leave wet
• Do not tumble dry
• Wash gently at 30-40 degrees Celsius
• For sweatshirts, please use a color catcher sheet for the first wash

We recommend removing the pads from the sports bra before washing and washing them by hand.

From January 6, 2026, at 8 p.m. to January 13, 2026, at 11:59 p.m., we are offering our Happiness Guarantee. This means you can try out all Core, Scrunch Pro, and Revolution Pro leggings and shorts for 30 days and return them to us if you don't like them. Other leggings models are excluded from this promotion.

If you are not satisfied with the items after 30 days and would like to return them, please use the contact form with the tab “Happiness Guarantee: Returns Leggings / Shorts.”

From December 1, 2024, we will charge €3.90 for return shipping. This means that if you order something and return it to us, we will deduct the cost of return shipping from your refund.
Important: For orders from abroad, you must pay for the return shipping yourself.

If you fall below the minimum order value of €120 after applying the code because you are returning goods to us, you can of course still keep your Secret Piece. We will then charge you €35 for your return. Rest assured that the Secret Piece has a value of at least €35. Alternatively, you can of course return your Secret Piece to us with your return shipment.

If you have chosen the wrong size or color, you can exchange your item within the statutory 14-day cancellation period. Please use our contact form with the subject “Exchange.” If you do not want to exchange your item but simply return it to us, please use our digital returns portal.

If you have used the digital returns portal, you will receive a QR code that you can have scanned at the post office. Our address is automatically stored there. If this does not work for you, please contact us via our contact form and we will take care of it.

Yes, you can also return individual items to us if you purchased them as part of a bundle. Please note, however, that the bundle price will no longer apply and we will adjust the price of the remaining items that you keep.

Provided that the products are not damaged, the hygiene stickers have not been removed, and the 14-day cancellation period has been observed, it is possible to return items. Please ensure that goods are not washed or soiled before returning them.
Important: Our seamless underwear is an exception to the exchange and return policy. For hygienic reasons, it cannot be returned or exchanged.

Depending on which shipping service you used for your return, it can take between 7 and 21 days (excluding weekends and holidays) for us to receive and process your return. Please note that refunds will always be made using the payment method selected during the ordering process.

If you have placed two orders and would like to return items from each order, please send the items from the different orders back in separate packages. You will receive a return label for each order, which you can use to return the items. Otherwise, complications may arise in our returns process and we may not be able to process your return.

Coupon codes are communicated to you as part of promotions on our social media channels. It is therefore to your advantage to follow us there regularly. If you want to redeem an electronic coupon, you can do so in our shop instead of using the influencer code.

Once you have placed your order, we are unfortunately unable to make any changes for accounting reasons. We can only process cancellations and address changes before the goods are shipped.
If you have forgotten to redeem your voucher, you are welcome to use it, if still valid, for your next order in our shop.

After you have added your desired items to the shopping cart, you will find a promotional field where you can enter your coupon code. Any coupon codes will be communicated to you in good time via our social media channels. Electronic coupon codes are also available in the shop. However, please note the product description when considering your options!